How We Work

Our company's direct sales staff is capable of understanding the customer's needs and desires as well as our internal abilities and expertise. It is the sales staff's responsibility to blend the customer's needs with our capabilities to provide a cost effective solution. This blending of capabilities and needs is our strength in the market. Our focus remains on providing you, the customer, with a functional system within the budget outlined during the sales cycle.

Technical Proposals are the primary means of communicating our concepts to our clients. The technical proposals will be clear, concise, and accurate. A complete scope of work will be included as well as a control concept including communications and other relevant information. The final aspect of the proposal is to clearly define the criterion used for final acceptance of a project.

Customer Management is a key role of the sales staff. Each account is communicated with on a regular basis, whether active or not. The sales staff will identify and resolve any customer needs as quickly as possible. Our goal is to maintain customers at a high level of satisfaction, which will cause them to consider us for all of their projects large or small. As our clients leave one company and move on to others, they often take us with them.

Project Communication is channeled through our sales department, so projects can be kept in line with the customer's expectations and that they see a consistent presence from our sales department. The sales representative should always be included with any other communications with the customer so as to present a unified and consistent client relationship.

Added Scope Issues will be identified promptly and clearly communicated to the client so that work can continue without interruption, and to prevent costly budget overruns.

Commissioning and Buy-Off of all equipment should include a representative from the sales team, to provide a final opportunity to communicate any project concerns or shortfalls as they are identified. A comprehensive punch list should be completed with the sales team and customer to insure complete satisfaction of the customer as well as provide needed feedback for continuous improvement in sales communications of future projects.

Applications Engineering

Specification Review and Compliance is the responsibility of the assigned Applications Engineer for any given proposal or project. The applications engineer is in direct contact with the customer through joint meetings with the salesperson and client.

Project Qualification is reviewed by applications engineering to determine our capabilities to meet or exceed the customer's requirements and desires. If upon reviewing projects specifications it is determined we can not meet the requirements of the customer,
we will review the deficiency with the salesperson and clients staff to determine options. Options could include any of the following; partnering with another company to fulfill the requirement, elimination of the requirement from the project scope, allowing the client to complete a portion of the scope, or any other acceptable alternative. If no alternatives can be found the project will not be considered.

Machine Conception will be done after complete specifications review and successful qualification of the project. At this time we will determine our approach to solving the requirement. Any alternative solutions will be reviewed and presented if applicable.

Budgetary Estimations will be presented to the clients early during the conceptual phases to insure the project is still within their budget and that they understand the costing process.

Conceptual Layout Drawings will be developed and reviewed during the proposal process to insure the customer is fully included and has given clear direction to our staff.

Scope of Work Documents, are critical to the successful completion of the project. Therefore they will be developed and included during the sales cycle and as a part of the final proposal. This scope of work will be comprehensive to the project requirements, as it will be used as the measure for success or failure of a project. This document will also be used to determine added scope items during the progress of a project. If additional work is required and is not included in the document directly or by inference, it will be charged as added scope.

Buy-Off Criteria is the definition of how the completed project will be measured against the scope of work document. This portion of the documentation will be included with the Proposal in at least a rough format. It may require additional revisions, additions and clarifications during the progress of the project. Once completed, the document will cover tolerances, production capabilities, parts per hour capacity, data acquisition requirements and capabilities, and other project specifics and how they will be measured during both the buy-off at our plant and at the production facility.

Project Reviews will be outlined and listed in the proposal. Some of the major reviews may also be billing milestones and will be so noted. Project reviews will follow this approximate schedule;

  • Project Kick-Off Meeting - at the start of any new project within one week of receipt of Purchase Order and Down Payment if required.
  • Preliminary Design Review(s) - this or these review meetings will take place every two weeks approximately to review the progress of the designs with the customer.
  • Final Design Review - this meeting is typically a billing milestone as it signifies completion of the engineering phase of the project. At this time the project should be completely designed including all layouts, assemblies, sub-assemblies, most details, controls schematics, pneumatic / hydraulic layouts, major components lists, and preliminary spare parts list. Some detail work may remain and be required to complete this phase after the review meeting. These should be completed corrected within two to four weeks.

Design Evaluations may be required in addition to the above listed reviews, these would include any project specific testing, Proto-typing, manufacturer demonstrations, etc. which require the customer to witness and accept. For any such design evaluations they will be included in the proposal, and typically will be billing milestones, and thus will have a formal acceptance document signed upon completion for invoicing authorization.

Qualification Run Support will be included in the proposal as a separate line item, if the customer request more than just standard start up support. Qualification runs are typically required for new medical processes, for automotive first article runs, and for other processes which require extensive testing and documentation to verify that Quality and/or performance standards are met. This is typically quoted as a time and materials portion of the project.

Genesis Engineered Solutions L.L.C.

P.O. Box 1517
Telephone: (303) 908-8011 FAX (734) 264-4011
Arvada, CO 80001